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• Technology Solutions
• Technology Services

Technology Services

As part of its hosted suite, Amerix offers a wide array of technology solutions to support your contact center needs:

• Interactive Voice Response
• Automated Outbound Dialing
• CRM Integration
• Virtual Desktop Management
• Reporting & Analytics
• Workforce Management
• Secure authentication
• Intelligent task management
• Voice mail
• Quality monitoring and recording
• Business continuity and disaster recovery

In addition to the standard service offerings, Amerix technology is built with an open architecture, allowing custom software development to meet unique needs. Built on Microsoft's .NET architecture, our application development service can provide transaction processing, CRM enhancements, client communication architecture and online web services to meet your needs.