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Amerix provides the technology and processing service edge to consumer credit counseling agencies offering CareOne Credit CounselingSM services. Our customer agencies require efficiency, flexibility and reliability in their service platforms. They must keep overhead low and service levels high. And to serve consumers coast to coast, CCAs need to provide consumers ready phone access and effective Internet service. They get all that with the Amerix solution.
That means they can provide a higher level of service to help people become and continue to live debt-free. The CCAs that provide CareOneSM service are required to be customer-focused, honest and committed to providing all of the information, support and guidance their clients need. Each agency providing CareOneSM services pledges to treat consumers with honesty, understanding, respect, humility and caring.
With the Amerix solution, Credit Counseling Agencies offering CareOne Credit Counseling services meet stringent standards for the highest level of customer care, including:
- Patient, personalized financial counseling and education
- Service to all clients who seek assistance, regardless of ability to pay, creditors owed, amount owed, or enrollment in a debt management plan
- 24-hour access to account information, 7 days a week
- The option to pay electronically
- Monthly statements
- Respect for the privacy of their clients
CCAs offering CareOne Credit Counseling services must devote 1,000 hours per year to community outreach activities that address consumer credit and money management. The CCAs must also partner with an educational institution to advance educational offerings and to promote general consumer financial awareness, education and literacy.
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